Refund Policy

Effective date: September 2, 2026

Our Return Standard

We accept returns only when an item is damaged, defective, or materially different from the item ordered. We do not accept change-of-mind, preference-based, or buyer’s-remorse returns.

30-Day Request Window

To request a return or refund review, contact us within 30 days after delivery. Send your order number, a description of the issue, and clear photos or other reasonable evidence of the damage, defect, or material mismatch.

Before You Send a Return

Contact support@global.net before mailing an item. If your request is approved, we will provide return instructions. Approved returns for qualifying damage, defects, or material mismatch are eligible for free return shipping. Do not send products to our mailing address without written return instructions.

Items That Do Not Qualify

Items generally do not qualify if they are returned because of preference, have been used beyond reasonable inspection, are missing original components, have been altered, or are submitted after the 30-day period. This does not limit rights that cannot be waived under applicable law.

Inspection and Refunds

After an approved return is received and inspected, we will notify you of the outcome. If approved, a refund will be issued to the original payment method. Financial institutions and card issuers may require additional time to post the credit.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We may be able to cancel an order before processing begins, but cannot guarantee cancellation once fulfillment or shipment activity has started.