FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within the United States.

Is shipping free?

Eligible U.S. orders receive free standard shipping. Any exception displayed at checkout controls for that order.

How long will my order take?

Orders are typically processed in 1–2 business days. Estimated transit is typically 4–6 business days after fulfillment. Carrier delays and other events outside our control can affect these estimates.

Can I return an item because I changed my mind?

No. Returns are accepted only for an item that is damaged, defective, or materially different from what was ordered. You must contact us within 30 days after delivery.

What should I do if my item arrives damaged or incorrect?

Email support@global.net with your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when available. Please wait for return instructions before mailing anything back.

Which cards can I use?

Eligible credit and debit cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Availability depends on your card issuer and checkout provider.

Can I cancel an order?

Contact us as soon as possible. We may be able to help before processing begins, but cancellation cannot be guaranteed after fulfillment or shipment activity starts.